Shipping Policy
A LEGAL DISCLAIMER
General Information
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All orders are processed and shipped from our warehouse in India.
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We deliver across India (and internationally, if mentioned).
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Orders are shipped only on business days (Monday–Saturday, excluding public holidays).
Order Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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During sales, festive seasons, or high-demand periods, processing may take longer.
Delivery Timeframes
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Metro Cities (India): 7–10 working days.
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Other Indian Locations: 7–12 working days.
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Remote/Rural Areas: 7–14 working days.
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International Orders (if applicable): 10–20 business days (depending on location).
Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout.
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We may offer Free Shipping above a certain order value (e.g., ₹1999).
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International shipping charges vary by country and will be calculated at checkout.
Order Tracking
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Once your order is shipped, you will receive an email/SMS/WhatsApp with the tracking number and courier details.
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You can track your shipment through our website/app or the courier partner’s website.
Delivery Issues
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We are not responsible for delays caused by courier companies, natural events, or incorrect addresses provided by the customer.
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If a package is undeliverable due to wrong details, the customer will bear reshipping costs.
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In case of missing/stolen packages after delivery confirmation, we are not liable.
Damaged or Lost Packages
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If your package arrives damaged, please contact us within 48 hours of delivery with pictures.
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If your package is lost in transit, we will coordinate with the courier and arrange a replacement/refund.
Contact Information
For shipping-related queries, please contact:
📧 Email: [thematlabi01@gmail.com]
📞 Phone: [+91 989875 2228]